We offer alive arrival guarantee on any coral shipments. You MUST sign and receive the package on the FIRST delivery attempt or either guarantee is void.
All orders are shipped via Fedex Overnight with guaranteed delivery by 10:30AM. The day your order ships, you will receive an e-mail containing your item numbers and FEDEX tracking number so you can make arrangements to sign for your order on arrival.
Please Note: We strongly encourage someone to be available at the time of delivery to prevent livestock from being exposed to the rain and/or extreme temperatures.
If for any reason you cannot be home to sign for your coral on please send us an email before placing your order so we may accommodate you.
● Delays due to weather, mechanical failures, etc, which result in loss will not be cover under the alive arrival guarantee.
● If a package is rejected for any reason, the customer will be responsible for the full cost of the invoice.
● To ensure you receive the healthiest specimen available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door.
No Returns unless it meets our DOA policy and refunds are credited to the original payment method used (e.g., credit card, PayPal).